The following Terms and Conditions of Service apply to all creative work and services provided to the client by Gleeger Pte Ltd.
All creative work is carried out by Gleeger Pte Ltd on the understanding that the client has agreed to abide by Gleeger Pte Ltd’s terms and conditions. Copyright of all creative work is retained by Gleeger Pte Ltd including copy, concepts, ideas, proofs, illustrations, and videos (unless specifically released in writing) until after all invoices have been settled.
If multiple creative concepts are presented, only one concept is deemed to be given by Gleeger Pte Ltd as fulfilling the contract. All other artwork designs remain the property of Gleeger Pte Ltd unless agreed in writing.
At the time of the proposal, Gleeger Pte Ltd will provide the client with an electronic written estimate or quotation.
Upon clicking of the ‘Approve’ button indicated in the estimate or quotation, the project is deemed to be a placement of an order for design and/or any other services offered by Gleeger Pte Ltd, and an acceptance of the terms and conditions, which are freely available at www.gleeger.com. No work on a project will commence until an electronic approval has been received by Gleeger Pte Ltd.
Acceptance of Quotation and
Terms & Conditions
Terms & Conditions
The placement of an order for creative and/or any other services offered by Gleeger Pte Ltd and validated by the client’s electronic approval on the estimate or quotation constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the client and Gleeger Pte Ltd.
Fees for creative work and services to be provided by Gleeger Pte Ltd will be stated in the electronic estimate or quotation that is provided to the client. At the time of the client’s electronic acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due (unless specifically released in writing). Work on the project will not commence until Gleeger Pte Ltd has received this amount.
Charges and Additional Expenses
for Other Services
for Other Services
Charges/Expenses for any additional services over and above the estimated creative work/services will become fully payable at the time of project acceptance. These charges/expenses are cost which may be incurred for any necessary action during the lifespan of the project execution which includes, but not limited to, rental of equipment, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
Upon completion of the project, a final invoice will be issued for the remaining fees payable. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.
Payments may be made by bank transfer, cash, cheque, or (for overseas client), Paypal or previously agreed electronic funds transfer. Publication and/or release of work done by Gleeger Pte Ltd on behalf of the client, may not take place before funds have cleared.
Each returned cheque will incur an additional fee of SGD50 per cheque. Gleeger Pte Ltd reserves the right to consider the client’s account to be in default in the event of a returned cheque. Payment in full is required before the work can be published / launched / printed / used by the client.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice or following a returned cheque. Gleeger Pte Ltd shall be considered entitled to remove Gleeger Pte Ltd’s and/or the client’s material from any/all computer systems, until the amount due has been fully paid. This includes any/all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
Removal of such materials does not relieve the client of its obligation to pay the due amount. Clients whose accounts become default agree to pay Gleeger Pte Ltd reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.
Copyrights and Trademarks
By supplying text, images, videos, and other data to Gleeger Pte Ltd for inclusion in the client’s creative work or another medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
Any artwork, images, videos or text supplied and/or produced by Gleeger Pte Ltd on behalf of the client, will remain the property of Gleeger Pte Ltd and/or its suppliers, excluding Logo design in which full copyright will be passed to the client upon receipt of full payment.
The client may request in writing from Gleeger Pte Ltd, the necessary permission to use materials (for which Gleeger Pte Ltd holds the copyright) in forms other than for which it was originally supplied, and Gleeger Pte Ltd may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used. Gleeger Pte Ltd reserves the right to charge fees for additional usage.
By supplying images, text, or any other data to Gleeger Pte Ltd, the client grants Gleeger Pte Ltd permission to use this material freely in the pursuit of the creative and to utilise the creatives in Gleeger Pte Ltd’s portfolio unless agreed otherwise.
Should Gleeger Pte Ltd, or the client supply an image, text, video/audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty-free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow Gleeger Pte Ltd to remove and/or replace the file.
The client agrees to fully indemnify and hold Gleeger Pte Ltd free from harm in any/all claims resulting from the client not having obtained all the required copyright, and/or any other necessary permissions.
The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The client also agrees that Gleeger Pte Ltd holds no responsibility for any amendments made by any third party, before or after a creative work is published.
Any creative work, copywriting, drawing, idea or code created for the client by Gleeger Pte Ltd, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Gleeger Pte Ltd and any of its relevant sub-contractors.
All creative work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Gleeger Pte Ltd will not be held responsible for any/all damages resulting from such claims. Gleeger Pte Ltd is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold Gleeger Pte Ltd responsible for any such loss or damage. Any claim against Gleeger Pte Ltd shall be limited to the relevant fee(s) paid by the client.
Data / File Formats
The client agrees to Gleeger Pte Ltd’s definition of acceptable means of supplying data/files to the company. Data/files shall be supplied to Gleeger Pte Ltd in electronic format or via e-mail. Images/Videos which are supplied in an electronic format, are to be provided in a format as prescribed by Gleeger Pte Ltd via CD-ROM, or electronic data format. Images/Videos must be of a quality suitable for use without any subsequent image/video processing, and Gleeger Pte Ltd will not be held responsible for any image/video quality which the client later deems to be unacceptable. Gleeger Pte Ltd cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Any indication given by Gleeger Pte Ltd of a creative project’s duration is to be considered by the client to be an estimation. Gleeger Pte Ltd cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds of the deposit are received by Gleeger Pte Ltd.
Gleeger Pte Ltd considers the project to be completed upon electronic confirmation or sign off from the client. Other services such as printing, display panel production, film work, website uploading, publishing, etc. contracted on the client’s behalf constitute as a separate project and can be treated as a separate charge.
Website Design / Development Only
Once web design/development is complete, Gleeger Pte Ltd will provide the client with the opportunity to review the resulting work. Gleeger Pte Ltd will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes are defined as minor text changes, minor adjustments to the images and minor adjustments to the content. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Gleeger Pte Ltd by e-mail or fax and confirmed by post.
Gleeger Pte Ltd will consider that the client has accepted the original draft, if no notification of changes is received in writing from the client, within 14 days of the start of the review period.
The client agrees to allow Gleeger Pte Ltd to place a small credit on printed material, exhibition displays, advertisements and/or a link to Gleeger Pte Ltd’s website on the client’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The client also agrees to allow Gleeger Pte Ltd to place all creatives on Gleeger Pte Ltd’s website for portfolio and demonstration purposes and to use any designs in its publicity unless agreed otherwise.
Rights of Refusal
Gleeger Pte Ltd will not include in its creatives, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
Gleeger Pte Ltd also reserves the right to refuse to include submitted material without giving any reasons. Any images and/or data that Gleeger Pte Ltd does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow Gleeger Pte Ltd to remove the contravention without hindrance or penalty. Gleeger Pte Ltd is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Gleeger Pte Ltd will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Gleeger Pte Ltd within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
A fee equivalent to 10% of the project fee shall be paid to Gleeger Pte Ltd if the project is cancelled more than 7 days before the scheduled project commencement date. The client shall be liable to make payment for any additional costs or expenses already incurred or any other cancellation charges invoiced by third parties.
A fee equivalent to 50% of the project fee shall be paid to Gleeger Pte Ltd if the project is cancelled 72 hours and up to 7 days before the scheduled project commencement date. The client shall be liable to make payment for any additional costs or expenses already incurred or any other cancellation charges invoiced by third parties.
100% of the project fee shall be paid to Gleeger Pte Ltd if the project is cancelled within 72 hours before the scheduled project commencement date.
Gleeger Pte Ltd makes no warranties of any kind, express or implied, for any and/ all products and/or services that it supplies. Gleeger Pte Ltd will not be held responsible for any/all damages resulting from products and/or services it supplies. Gleeger Pte Ltd is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The client agrees not to hold Gleeger Pte Ltd responsible for any such loss or damage. Any claim against Gleeger Pte Ltd shall be limited to the relevant fee(s) paid by the client. Gleeger Pte Ltd reserves the right to use the services of sub-contractors, agents, and suppliers and any work, content, services, and usage is bound by their Terms and Conditions. Gleeger Pte Ltd will not knowingly perform any actions to contravene these and the client also agrees to be so bound. Gleeger Pte Ltd and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Gleeger Pte Ltd recommends that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Gleeger Pte Ltd reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.